Through interactive modules and practical scenarios, you will develop the communication skills necessary to explain treatment options, procedures, and costs clearly and empathetically. The course also covers best practices for managing patient data in compliance with GDPR, conducting effective patient assessments, coordinating care, and handling financial discussions with professionalism.
A key focus is placed on designing and delivering a structured New Patient Journey to ensure patients receive an exceptional first impression and a consistent, supportive experience from initial contact to treatment completion. You will also gain the tools to manage patient concerns and objections with empathy, ultimately fostering trust, satisfaction, and long-term loyalty.
Key Topics Include:
- Effective patient communication and consultation techniques
- Treatment planning and collaboration with the dental team
- GDPR and confidentiality in dental practice
- Managing the New Patient Journey
- Financial discussions and payment plan options
- Handling patient objections and concerns
- Accurate record-keeping and compliance
- Enhancing the patient experience and building loyalty
Dr Phil Broughton
Dr. Phil qualified back in 1989 when things were very different. He has travelled the world and been privileged to work alongside some of the greats in dentistry, developing not only clinical skills but how to engage with patients and provide them with an experience like no other.
Having worked in Private practice for over 30 years, Dr. Phil has seen many changes, most notably how dentistry has evolved to patients needs and how beautiful the modern practices are for teams and our clients alike. However, beyond the demands of compliance, the ability to manage our businesses with strong leadership, clearly defined KPIs and carefully addressing our ROI, remains underwhelming.
With the successful growth of four squat practices behind him, Dr. Phil has witnessed firsthand the challenges that many dental clinics face. While most practices are backed by accomplished marketing and clinical skills, they often struggle with efficient operations and management. This hinders identity, growth, patient satisfaction, but most importantly return on investment.
Back in 2004, Dr. Phil’s Manchester city centre clinic, amongst other accolades, won best practice design and patient care awards.
After selling his practices, Dr. Phil has seen the glaring shortcomings in other clinics and now focuses on helping dental professionals create well-run businesses that not only enhance patient care but also drive profitability. He offers structure, support and mentorship. This ultimately starts with the patient journey.
Why train with DentUcation?
MediMatch have partnered with DentUcation to provide dentists and dental staff with the opportunity to receive exceptional training from some of the world’s leading practitioners.
Whether you’re looking to expand your learning or simply wishing to develop your current skillset, our training courses are designed to offer the highest quality practical and theoretical teachings to enhance your practice’s offerings.
Hands on practicals & theory teaching
Access to Key Opinion Leaders
Fantastic networking opportunities
“An excellent course which was very easy to understand and very practical.”
“The course was very good with clear instruction of the process and enough time for practical aspects with help available readily at all times.”
